In case Senstone is misbehaving try these universal steps. Check if problem is fixed after each step, as each next one requires more time and effort.
- Shake Senstone slightly - it reactivates Bluetooth and Senstone will start seeking phone again(helps if Senstone is disconnected)
- On your phone, turn Bluetooth off and back on. This will reconnect Senstone.
- Kill Senstone app and reopen it again (iOS guide)
- Log out of your Senstone app and log back in. You will have to pair Senstone again though
- Perform factory reset on Senstone (here's how)
- Uninstall Senstone app from your phone and reinstall it again
- Search through Senstone Help Center for similar issues.
If this didn't help please Submit a Request and we'll do our best to resolve your issue.
Also, if you managed to resolve your issue we'll appreciate if you can share what it was either at Community Portal or by sending email to firstname.lastname@example.org . This will help to avoid it in future altogether.