In case Senstone is misbehaving try these universal steps. Check if problem is fixed after each step as each next one requires more time.
- Shake Senstone slightly - it reactivates Bluetooth and Senstone will start seeking phone again (helps if Senstone is disconnected).
- On your phone, turn Bluetooth off and back on. This will reconnect Senstone.
- Kill Senstone app and reopen it again (iOS guide).
- Log out of your Senstone app and log back in. You will have to pair Senstone again.
- Perform factory reset on Senstone (here's how).
- Update Senstone firmware (here's how).
- Uninstall Senstone app from your phone and reinstall it again.
- Search through Senstone Help Center for similar issues.
If this didn't help please Submit a Request and we'll do our best to help resolve your issue.
Also, if you managed to resolve your issue we'll appreciate if you can share what it was by sending email to firstname.lastname@example.org.