If you get only audio records from Senstone with no text transcription.
1. You have run out of transcription credits. You can check your remaining credits in Senstone App -> Profile -> Account. To refill your credits you can contact us firstname.lastname@example.org.
2. Your track is over 2Mb size or ~3 min long — you can get these from time to time when you dictate for about 2:50 seconds. This is quite rare but happens, we are working to get this fixed.
3. Your app does not match the right version of Senstone firmware - in this case you get "slowed down" audios. Make sure that the app is latest one (from Appstore / Play Store) and Senstone firmware version (Senstone App -> Profile -> My Senstone) finishes with 156. In addition, all previous Senstone apps should be erased from your phone (we'll sync your records to your account).